Skills & Competencies for Account Management Manager
Account Management Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Account Management Manager
Manages and develops sales plans for a team of account managers.
JOB RESPONSIBILITIES for Account Management Manager
Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. May set sales targets or quotas. May make suggestions for product improvements or expanding sales channels.
Account Management Manager SALARY RANGE
BASE 50%
$135,300
TOTAL 50%
$154,139
Job Level
M02
Job Code
SM15000405
Education/Degree
Bachelor's Degree
Reports To
Director
Account Management Manager Skills and Competencies List
13 general skills or competencies (Job family competencies) for Account Management Manager
1
Job Family Competencies –
Customer Satisfaction
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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2
Job Family Competencies –
Account Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the account management methodologies.
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Level 2 Behaviors
(Light Experience)
Supports the account management team to assist with various sales activities.
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Level 3 Behaviors
(Moderate Experience)
Provides after-sales support to maximize customer loyalty and retention within the accounts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day account management activities to work closely with other functional departments.
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Level 5 Behaviors
(Mastery)
Leads process improvement initiatives to enhance the operational efficiency of strategic account management.
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3
Account Management Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Account Management Manager
Proficiency Level - 4
5
Competency for -
Account Management Manager
Proficiency Level - 5
11 soft skills or competencies (core competencies) for Account Management Manager
1
Core Competencies –
Products And Services
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3
Account Management Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Account Management Manager
Proficiency Level - 4
5
Competency for -
Account Management Manager
Proficiency Level - 5
Summary of Account Management Manager skills and competencies
There are 0 hard skills for Account Management Manager.
13 general skills for Account Management Manager, Customer Satisfaction, Account Management, Business Development, etc.
11 soft skills for Account Management Manager, Products And Services, Planning and Organizing, Coaching Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Management Manager, he or she needs to be skilled in Products And Services, be skilled in Planning and Organizing, and be skilled in Coaching Others.
13 general skills for Account Management Manager, Customer Satisfaction, Account Management, Business Development, etc.
11 soft skills for Account Management Manager, Products And Services, Planning and Organizing, Coaching Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Management Manager, he or she needs to be skilled in Products And Services, be skilled in Planning and Organizing, and be skilled in Coaching Others.
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